Settings that are going away or being simplified. Click any setting to learn more.
Please pay special attention to settings marked with *.
| Department Settings |
Agent Profile Setting is no longer supported Department Priority is no longer supported Department Routing Option (Skills based) is no longer supported Department Routing Option (Longest Waiting) is no longer supported Department Routing Option (Fewest Number of calls) is no longer supported Call Screening for Departments is no longer supported Greeting & Connect Prompt for Departments - The Connect Prompt feature is no longer supported. Music on Hold for Departments – The option to skip to voicemail is no longer supported. Agent Availability Settings for Departments - Agents are still available after a missed call. |
| Company Settings |
*Assigning Digital Lines to ring a device, greeting, or directory will always follow the user's answering rules. Dial-by-Name Directory default settings have changed. Assigning phone numbers to the Dial-by-Name directory is no longer supported. User Permissions Settings have been simplified. |
| User Settings |
*New Limits for Forwarding Numbers per User - these limits have been set to 4 external numbers per user. *User Custom Greetings have been simplified to store only one custom greeting per prompt or music greeting. *User Forwarding options that been simplified. *Incoming Call Settings are now set on a per user basis, rather than for individual forwarding numbers. This includes Call Identifier Numbers and Connect Prompts. Voicemail Recording Length - Maximum length is now 3 minutes. Voicemails under 1 second will be auto-deleted. Voicemail Playback Settings have changed to announce name and number first. Message retrieval is set to play newest messages first. *Mailbox Storage Settings will replace the oldest message with the newest when the mailbox is full. Notification Settings (Voicemails) Settings are the same for both regular and urgent voicemails Notification Settings (Incoming Calls) - Incoming call notification has been replaced with Missed Call Notification. User Call Block Settings – Can no longer block voicemails only. User Music on Hold options have changed to no longer support interrupt prompts. Inbound Fax Settings are set to default to PDF. Downloading your faxes - Download your faxes to your desktop before viewing them; viewing fax PDFs inside the browser is not supported. |
