What are the steps to setting up a new employee? What is the Agent Leg? Why do my agents need both a phone and an agent at the same time? Join us in this webinar to learn the details of how employees are set up and how the calling system works in Contact Center.
Overview: (60 min) This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Contact Center. Please come with questions to ask the RingCentral experts.
Overview: (60 min) This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Office. Please come with questions to ask the RingCentral experts.
This webinar reviews how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes. This webinar is specifically designed to teach administrators, analysts, and operations managers a basic understanding of how to utilize the analytics portal.
Duration: (60 min) This webinar will review what's coming in our Q3 2020 feature release for RingCentral Office.
(60 minutes) Join us for an introduction to the RingCentral Engage Digital solution. Attendees will get a glimpse into the platform features and functions for effective management of interactions with customers and increased agent productivity.
(60min) Learn the basics of handling phone contacts within the RingCentral Contact Center Salesforce Agent. We will introduce how to make and receive calls as a Contact Center agent, including scenarios like transferring, conferencing, and scheduling call commitments.
Duration: (1 hour) Join us to learn more about monitoring your RingCentral call queues via Live Reports. The session will provide an overview, cover accessing the report, building dashboards, and more.
(60 min) Learn how to simplify your workday through streamlined collaboration and communication. Start conversations, share documents, post links, start meetings, and create teams in one central location--all without sending a single email.
(60 minutes) Administrators will become familiar with the requirements to configure agents so they can effectively respond to customer messages. You will gain an understanding of how to set up and manage roles, agent permissions, and source identities. Also, learn how to assign agents to teams and categories for improved organization and reporting.
Be a road warrior by maximizing your skills with the suite of RingCentral applications for your mobile and laptop. Stay connected using extension settings on the go, optimizing call settings, other tools for you to effectively communicate if you are in the office or not.
Join us live as we explore each way RingCentral integrates with Microsoft. We'll be taking attendees through a day in the life of a typical Microsoft user and showing how RingCentral integrates into their favorite Microsoft applications like Teams, Office 365, Dynamics 365, and Skype for Business to help streamline productivity.
Today’s customers demand frictionless, personalized, on-demand experiences from their favorite brands and services. To gain a competitive advantage, companies must embed the customer focus into their products and processes.
Get an introduction to building Scripts using Contact Center Studio.
(60 min) Welcome to Ring Central Solutions! Learn How to Improve Client Experience and Transform Billing to Increase Your Legal Firm’s Bottom Line
(60 min) This webinar focuses on the unique responsibilities of the front office staff. Whether it's routing calls within the office or helping an executive, this course empowers front office staff, who often serve as the communication hub within the office.
(45 min.) Gain experience in building custom reports templates. We will be walking through the creation of sample custom reports that can help you understand metrics of your contact center.
RingCentral Rooms let’s remote employees feel a part of a conference room at the click of a button. Watch this webinar to learn how to build collaborative conference rooms that seamlessly connect people to the room from wherever they are in the world.
Join us to review what's coming in our Q3 2020 feature release for RingCentral Contact Center!
RingCentral Office Priority Support addresses technical and operational needs of our customers who have deployed 250 or less digital lines. This program provides enhanced services beyond our standard unified communications support. It prioritizes customer cases directly to our skilled Tier-2 level of support allowing customers to benefit from faster response times. Watch this webinar to learn more about the benefits and features of this program.
(30 min) Discover ideas for automating workflows, driving business efficiency, and utilizing valuable insights from your communications data. With RingCentral integrations learn how RingCentral and other technologies, can enable you in providing superior customer experiences.
(30 min) Join us for a look at the Bridge Operator Console for RingCentral. Bridge Communications, the leader in Attendant Consoles for UC, will share how their solutions are continuing to advance enterprise capabilities in Unified Communications.
Join RingCentral and Andy Kung, Director of Product Management at Salesforce as we take a deep dive into the RingCentral for Salesforce integration. Learn about new features such as High Velocity Sales (HVS), integration use cases, and what’s coming next. Have the opportunity to ask questions and empower your Salesforce system with RingCentral communications capabilities to create a more collaborative CRM experience.
This webinar is great for those that are using RingCentral Meetings today and want to expand their reach to larger audiences. Learn how to schedule and host your own one-to-many RingCentral Webinars.
Overview: (45 mins) This introductory webinar is designed to provide an overview on how to get started using RingCentral. Attendees will learn to customize settings, perform basic operations like call forwarding, enabling and checking voicemail, and hosting audio or video conferences in the RingCentral solution.
In this webinar, Ame Rushing and Max Ball will review the features of this offering and provide a demo to show the power and flexibility of the system.
(45 min) It’s time to make the transition to RingCentral Meetings. Learn how to host, schedule, and join a video or screen share meeting using RingCentral Meetings for both desktop and mobile.
(45 min) A webinar for administrators managing their system through the RingCentral Admin Portal. Learn how to troubleshoot 10 common requests including, but not limited to, calls going straight to voicemail, who answered on a virtual extension, removing an employee who is no longer with the company, and many more.
(60 min) A webinar for administrators managing their system through the RingCentral Admin Portal. Learn how to troubleshoot common requests including, but not limited to, calls going straight to voicemail, removing an employee who is no longer with the company, and many more.
(60 min) Join us to learn tips, tricks, and suggested tools to enhance the quality of your audio and video in a RingCentral Meeting.
(60 min) This webinar will introduce attendees to the Quality of Service report. The session will cover proactively monitoring the phone system, tips for submitting a ticket for support, and much more.
(30 min) Join us for a session that explains the differences between call queues and ring groups. The benefits of each option will also be covered, so you will walk away with the knowledge to choose what will work best for you.
(45 min) In this webinar you will learn about key functionality including how to access call logs and messages, and, of course, how to send and receive calls, faxes, and text messages from both the RingCentral for Desktop and the RingCentral Mobile applications.
(30 min) This webinar is for users interested in getting the most out of RingCentral's faxing capabilities. Join us to learn about the different fax options, such as faxing from our applications and email.
(45 min) Training drives adoption. The RingCentral University team will share resources and tips on how to bring your new end users up to speed. Topics include tips when training End Users on RingCentral Meetings and the Desktop Application.
(45 min) Introducing a new training webinar for those that are using RingCentral Meetings today and want to expand their reach to larger audiences. Learn how to schedule and host your own one-to-many RingCentral Webinar.
(10 min) RingCentral Integration with Marketo will allow you to generate Marketo leads from participants that joined a RingCentral Webinar. It will also allow you to push information captured on Marketo to a RingCentral Webinar. Watch now to Learn how to successfully integrate RingCentral Webinar™ and Marketo.
(30 min) Learn how PieSync integrates RingCentral with 100+ other business apps for an intelligent and automatic 2-way contact sync.
(30 min) Join RingCentral and Zoho to understand how your business can create a 360° view of customers to deliver real-time personalized experiences across touchpoints which translate to higher customer engagement, loyalty and profitability.
(20 min) Join this webinar with noCRM.io as we discuss: how to easily capture leads from various sources; why their solution is a perfect match for small business; driving integrations with leading applications like RingCentral.
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