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RingCentral Contact Center: Skill Settings Overview

Want to know more about managing some of the advanced features in RingCentral Contact Center? Join us to dive into the options for setting up skills in your call center.
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RingCentral Contact Center: Skill Settings Overview

Want to know more about managing some of the advanced features in RingCentral Contact Center? Join us to dive into the options for setting up skills in your call center.

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RingCentral Contact Center: Ask the Expert

Overview: (45 min) Welcome to RingCentral University Office Hours! This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Contact Center. Please come with questions to ask the RingCentral experts.

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RingCentral Office Hours: Ask the Expert

(60 min) Welcome to RingCentral University Office Hours! This hour is dedicated to RingCentral customers that need additional training. We can cover anything from the RingCentral Admin Portal, the RingCentral App, and RingCentral Meetings. Please come with questions to ask the RingCentral experts.

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RingCentral Office: Webinar Basics

This webinar is great for those that are using RingCentral Meetings today and want to expand their reach to larger audiences. Learn how to schedule and host your own one-to-many RingCentral Webinars.

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Engage Digital: A single platform for every digital interaction

(20 min) To keep up with evolving customer preferences and maintain brand loyalty, your customer care strategy must become more digitally focused. Learn how Engage Digital can help you to create and deliver the amazing customer experiences possible, regardless of channel.

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RingCentral App Call Message and Meet

Learn how to simplify your workday through streamlined collaboration and communication. Start conversations, share documents, post links, start meetings, and create teams in one central location--all without sending a single email.

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RingCentral Office: Using Live Reports

Duration: (1 hour) Join us to learn more about monitoring your RingCentral call queues via Live Reports. The session will provide an overview, cover accessing the report, building dashboards, and more.

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RingCentral Office: Basics for Mobile Workers

Be a road warrior by maximizing your skills with the suite of RingCentral applications for your mobile and laptop. Stay connected using extension settings on the go, optimizing call settings, other tools for you to effectively communicate if you are in the office or not.

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RingCentral Engage Digital: Solution Introduction

(60 minutes) Join us for an introduction to the RingCentral Engage Digital solution. Attendees will get a glimpse into the platform features and functions for effective management of interactions with customers and increased agent productivity.

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RingCentral Contact Center: Salesforce Agent Basics

(60min) Learn the basics of handling phone contacts within the RingCentral Contact Center Salesforce Agent. We will introduce how to make and receive calls as a Contact Center agent, including scenarios like transferring, conferencing, and scheduling call commitments.

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RingCentral App: One Place to Call, Message, and Meet

(45 min) Learn how to simplify your workday through streamlined collaboration and communication. Start conversations, share documents, post links, start meetings, and create teams in one central location--all without sending a single email.

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Engage Digital: Overview of User Management for Administrators

(60 minutes) Administrators will become familiar with the requirements to configure agents so they can effectively respond to customer messages. You will gain an understanding of how to set up and manage roles, agent permissions, and source identities. Also, learn how to assign agents to teams and categories for improved organization and reporting.

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RingCentral Contact Center: Custom Reports

(60min) Learn the basics of creating and generating custom reports within RingCentral Contact Center. We will introduce how to create the reports and discuss different custom report scenarios that we often encounter.

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RingCentral Office: Admin Basics

Overview: (45 min) This webinar is for administrators who use the RingCentral Admin Portal to manage their RingCentral phone system. Learn how to navigate the Admin portal and locate key functionality that you will need to manage your RingCentral system.

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RingCentral Contact Center: Office Hours - Ask the Expert

Get your questions answered by an expert concerning your RingCentral Contact Center. RingCentral Contact Center Office Hours training sessions are available the third Friday of each month.

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RingCentral Contact Center: Studio Basics

Get an introduction to building Scripts using Contact Center Studio.

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RingCentral for Legal: Improving Client Experience in the Digital Age

(60 min) Welcome to Ring Central Solutions! Learn How to Improve Client Experience and Transform Billing to Increase Your Legal Firm’s Bottom Line

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RingCentral Contact Center: Dashboard and Supervisor Views

Learn about the real-time views of Contact Center. We will cover an introduction to systems that allow you to see information about your live users and contacts

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RingCentral Contact Center: Custom Report Samples

(45 min.) Gain experience in building custom reports templates. We will be walking through the creation of sample custom reports that can help you understand metrics of your contact center.

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RingCentral Office: RingCentral App (Desktop) Call, Message, and Meet

(45 min) Learn how to simplify your workday through streamlined collaboration and communication. Start conversations, share documents, post links, start meetings, and create teams in one central location--all without sending a single email.

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Drive Service Efficiency with RingCentral and HappyFox

(30 min) Discover ideas for automating workflows, driving business efficiency, and utilizing valuable insights from your communications data. With RingCentral integrations learn how RingCentral and other technologies, can enable you in providing superior customer experiences.

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Live Demo: Enterprise Attendant Console for RingCentral with Bridge Communications

(30 min) Join us for a look at the Bridge Operator Console for RingCentral. Bridge Communications, the leader in Attendant Consoles for UC, will share how their solutions are continuing to advance enterprise capabilities in Unified Communications.

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RingCentral Office: End User Basics

Overview: (45 mins) This introductory webinar is designed to provide an overview on how to get started using RingCentral. Attendees will learn to customize settings, perform basic operations like call forwarding, enabling and checking voicemail, and hosting audio or video conferences in the RingCentral solution.

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RingCentral Contact Center: Custom Reports

(60min) Learn the basics of creating and generating custom reports within RingCentral Contact Center. We will introduce how to create the reports and discuss different custom report scenarios that we often encounter.

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RingCentral Contact Center: Office Hours - Ask the Expert

(60 min) Get your questions answered by an expert concerning your RingCentral Contact Center. RingCentral Contact Center Office Hours training sessions are available the third Friday of each month

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Introducing Engage Voice

In this webinar, Ame Rushing and Max Ball will review the features of this offering and provide a demo to show the power and flexibility of the system.

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RingCentral Meetings: Video Conference Basics

(45 min) It’s time to make the transition to RingCentral Meetings. Learn how to host, schedule, and join a video or screen share meeting using RingCentral Meetings for both desktop and mobile.

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Hosting Meetings with RingCentral Rooms

(45 min) A webinar for administrators managing their system through the RingCentral Admin Portal. Learn how to troubleshoot 10 common requests including, but not limited to, calls going straight to voicemail, who answered on a virtual extension, removing an employee who is no longer with the company, and many more.

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RingCentral Office: Troubleshooting for Helpdesk Agents

(60 min) A webinar for administrators managing their system through the RingCentral Admin Portal. Learn how to troubleshoot common requests including, but not limited to, calls going straight to voicemail, removing an employee who is no longer with the company, and many more.

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RingCentral Feature Release Q1 2020

Duration: (60 min) Join us to review what's coming in our Q1 2020 feature release for RingCentral Office!

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RingCentral Meetings: Enhancing your Audio and Video Quality

(60 min) Join us to learn tips, tricks, and suggested tools to enhance the quality of your audio and video in a RingCentral Meeting.

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Getting Started: Reporting on Quality of Service

(60 min) This webinar will introduce attendees to the Quality of Service report. The session will cover proactively monitoring the phone system, tips for submitting a ticket for support, and much more.

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[email protected]: Call Queues vs Ring Groups

(30 min) Join us for a session that explains the differences between call queues and ring groups. The benefits of each option will also be covered, so you will walk away with the knowledge to choose what will work best for you.

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Getting Started: RingCentral Phone App

(45 min) In this webinar you will learn about key functionality including how to access call logs and messages, and, of course, how to send and receive calls, faxes, and text messages from both the RingCentral for Desktop and the RingCentral Mobile applications.

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Tips and Tricks: Faxing with RingCentral

(30 min) This webinar is for users interested in getting the most out of RingCentral's faxing capabilities. Join us to learn about the different fax options, such as faxing from our applications and email.

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Best Practices: Effectively Train Your RingCentral End Users

(45 min) Training drives adoption. The RingCentral University team will share resources and tips on how to bring your new end users up to speed. Topics include tips when training End Users on RingCentral Meetings and the Desktop Application.

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Getting Started: RingCentral Webinar

(45 min) Introducing a new training webinar for those that are using RingCentral Meetings today and want to expand their reach to larger audiences. Learn how to schedule and host your own one-to-many RingCentral Webinar.

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Tutorial: Integrating RingCentral Webinar™ and Marketo

(10 min) RingCentral Integration with Marketo will allow you to generate Marketo leads from participants that joined a RingCentral Webinar. It will also allow you to push information captured on Marketo to a RingCentral Webinar. Watch now to Learn how to successfully integrate RingCentral Webinar™ and Marketo.

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A new and better way to integrate and connect your RingCentral contacts with Piesync

(30 min) Learn how PieSync integrates RingCentral with 100+ other business apps for an intelligent and automatic 2-way contact sync.

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Zoho for RingCentral - Personalizing Customer Experience

(30 min) Join RingCentral and Zoho to understand how your business can create a 360° view of customers to deliver real-time personalized experiences across touchpoints which translate to higher customer engagement, loyalty and profitability.

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Focus on Tracking and Closing Deals Quickly to Take Control of Your Sales Process!

(20 min) Join this webinar with noCRM.io as we discuss: how to easily capture leads from various sources; why their solution is a perfect match for small business; driving integrations with leading applications like RingCentral.

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